Qualtrics

EmployeeXM gathers continuous feedback from every employee experience to take the right actions to impact engagement, talent planning, productivity, and innovation. It empowers your organisation to take actions that put your people first.

ULTIMATE LISTENING

Whether in the office, on job sites, or remote, hear every voice in your organisation with a listening engine that makes sure you can take action when and where it matters most. From relational census and pulse to multi-rater and always-on feedback, you'll have the listening tools to understand and design the unique employee experiences your diverse workforce requires.

PREDICTIVE ANALYTICS

Take action before problems become widespread with advanced statistical and human language tools that automatically model your experience and operational data 24/7 to surface key areas to focus on.

AI-driven analytics and IO psychology-based decision tools equip managers, business leaders, operations and IT teams with the tools they need to drive both frontline action and strategic transformation.

AUTOMATED ACTIONS

From guided manager action planning to real-time automated workflows using third-party app integrations, no experience goes neglected.

Automate actions for frontline managers in real-time with feedback-to-action loops for every employee experience. EmployeeXM seamlessly integrates into leading HR technology including talent development tools, applicant tracking solutions, and ticketing tools.

Hear every customer’s voice, fix every broken experience, and increase customer loyalty and spend. With Qualtrics CustomerXM, you get the power of the ultimate listening engine, predictive intelligence and analytics, and full closed-loop actioning capabilities. So you can gain a holistic understanding of your customers’ experiences and take the right actions that drive meaningful impact.

BUSINESS VALUE REALISATION

Go beyond measurement and take the actions that will generate real business value. Designed to be scalable and sustainable, CustomerXM helps you drive action throughout the organisation.

ULTIMATE LISTENING

Meet your customers where they are and capture real-time feedback in the moments that matter. With 27 channels and 128 data sources all feeding into one platform, you’ll get a complete view of what customers are thinking and feeling.

PREDICTIVE AI

Uncover trends, patterns and key drivers of customer loyalty with iQ, our predictive intelligence engine. Access prescriptive insights, instantly - so you can focus on the areas that will maximise impact.

AUTOMATED ACTIONS

CustomerXM automatically sends recommended actions to the right teams, in the tools they use, so they can take the steps that will improve customer satisfaction, spend, and loyalty.

Drag-and-drop integrations automatically trigger actions in your CRM, ticketing systems, messaging apps and more, to create a single System of Action that puts the customer at the heart of the organisation.

Inspire unwavering loyalty, increase sales, and grow market share with actionable and predictive insights that go beyond traditional brand tracking. Move your business forward with a dynamic approach to brand experience management that enables smarter and faster decisions on the areas that matter most.

A holistic picture of your brand on one platform

Capture and act on real-time feedback from every touchpoint - from advertising and social media through to customer experience. Integrate your brand, customer, and employee experience data with operational data from across the business to find out what’s really driving your results.

Capitalise on fast-emerging trends

Quickly understand what your brand’s next moves should be with advanced analytics and intelligence, built directly into the platform. Get to faster, better decisions with real-time data delivered in dynamically updated dashboards. Share insights across the organisation with powerful visualisations.

Act for maximum business impact

Demonstrate the real business value of your brand, uncover what strengthens it - and then act to drive increased loyalty and market share.

Drive results through action and accountability

Make sure you’re the first to know of new brand signals or market changes with automatic alerts. Build custom workflows to drive action and accountability throughout your organisation.

Accelerate your product development cycle with all your experience data on one platform. Spot gaps in the market and launch new products quickly with the power of ProductXM.

ULTIMATE LISTENING

Gather feedback from 27 channels and 125+ data sources to make every comment an opportunity to deliver a better product experience.

SMART ANALYSIS

Take user feedback at every stage of the product lifecycle and make your next product launch a breakthrough success.

AUTOMATED ACTIONS

Make it easy for any part of your organisation to close product experience gaps. Collect and prioritise product feedback and route actions to the right teams.

RESEARCH SERVICES

Uncover deeper and more targeted data with Qualtrics Research Services and our network of partners. Trained research experts help unlock cost and time savings, while flexible service options let you choose how much - or how little - support you need.

Uncover market trends, changing behaviours, and unmet needs, then take the right actions to design the experiences people want next. DesignXM is an advanced market research solution that combines experience feedback, sophisticated research methodologies, and analytics in a single platform. With real-time insights, and automated actions embedded into every business workflow, DesignXM gives everyone the tools to design experiences that power breakthrough products and services.

INCREASE SPEED TO INSIGHTS

Through a suite of best-in-class analytics tools and an intuitive drag-and-drop interface, empower everyone in your organisation to run holistic market research projects and generate high-quality insights faster than ever.

INCREASE CONFIDENCE IN YOUR DATA

• Leverage AI-powered analytics and embedded machine learning to mine structured and unstructured data
• Maximise respondent data quality and vet methodologies with built-in survey intelligence
• Construct professional-quality research studies with pre-built survey templates designed by industry experts

DECREASE YOUR RESEARCH COSTS

• Bring more research in-house and leverage technology to complete feedback initiatives
• Consolidate research and centralise insights with one platform — no need to jump between software
• Enterprise-grade security to mitigate liability and minimise costs associated with data breaches

IMPROVE RESEARCH PRODUCTIVITY

• Enable everyone in the organisation to carry out research with our easy-to-use survey tool
• Get research off the ground faster with pre-built survey templates
• Complete research projects in-house and reduce reliance on slow, outsourced vendors

ADAPTABLE

With pre-built survey templates designed by industry experts, flexible research services and unmatched integrations that work with your existing systems, Qualtrics CoreXM equips your teams to adapt research to the needs of the project, budget or organisation.

INTELLIGENT

Whether it's sophisticated statistical analysis like describe, relate or regression, Stats iQ — our AI-powered point-and-click solution — makes it all easy. Plus, with Text iQ, machine learning does the heavy lifting for you, automatically analysing open-text feedback to give you deeper insights into how your respondents actually think.

TRUSTED

Mitigate risk exposure with unbeatable enterprise grade security, compliance and governance through industry-leading certificates, including GDPR, ISO270001, Privacy Shield and more. Build confidence in your data with built-in survey methodology, survey quality checks, and world-class analytics.

Qualtrics XM Discover allows you to understand what people are saying about your company, wherever they're saying it. From the contact center to social media to online reviews—and everywhere in between.

Now you can understand how customers and employees feel about your company without having to ask. XM Discover combs through every platform to understand how people feel about your company. Like they say, we have two ears and one mouth. Let's listen more.

NATURAL LANGUAGE PROCESSING

Qualtrics knows the difference in the subtleties of human language — including emojis, to uncover the emotion, intent, and effort of each interaction. And does it in over 20 languages. Voila!

Customer service chatbots using Qualtrics have a human-level understanding in over 20 nativelanguages, so they can respond perfectly every time. Customers get the help they need. Your agents get valuable time back. Win-win.

Automate onerous and time-consuming tasks like post-call reporting and everyone's favorite,compliance management screening, freeing up agents to do what they do best.

When your agents get better, so does the customer experience. Automatically score performance after every call, celebrate the wins, and recommend actions to help your agents grow and develop.

XM Discover constantly looks for red flags and will alert you the moment something needs attention. Whether it's frontline staff in need of support, making sure managers are using inclusive language, or how your new ad campaign is landing in the market.