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Smart Communications

Smart Communications™ is the only provider of a customer conversations management platform. Built from the cloud up, we help enterprises deliver SMARTER conversations across the entire customer lifecycle – and at scale – and empower them to succeed in today’s digital-focused, customer-driven world while also simplifying processes and operating more efficiently. This is what it means to scale the conversation.

By putting more control into the hands of consumers and engaging them in interactive, two-way conversations, companies can provide exceptional experiences that lead to deeper customer loyalty and increased ROI. We make this possible via our Conversation Cloud™ platform, the only offering delivering personalized, omnichannel conversations across the entire customer experience. It includes the enterprise-scale customer communications management power of SmartCOMM™, the trade documentation expertise of SmartDX™, and forms transformation capabilities made possible only by SmartIQ™.

A Respected Past and a Bright Future

Making Communications More Meaningful Since 2004

We may have a fresh take on how enterprises need to stop talking at their customers and start having a conversation with them, but we’ve been helping them communicate more effectively for a very long time! The world has changed significantly in the past 16 years, with digital becoming more front and center and customers becoming more in control, but our focus has remained consistent—helping our customers become industry leaders in getting the right information to the right people at the right time while maintaining compliance and the most stringent security measures along the way.

Leading the Cloud Evolution

Only offerings purposefully built for the cloud can deliver the speed, agility, business-user control, reduced total cost of ownership and potential for the more cohesive customer experience that has made cloud-based solutions so desirable. To make this vision a reality, we delivered our hybrid-cloud solution in 2014. Yes, 2014! And this was just the start of our commitment to the cloud which today also includes Pure Cloud deployment via AWS.

A New Name and New Commitment to Scale the Conversation

In 2016, with the backing of Accel-KKR, one of the world’s premier tech-focused private equity firms, Smart Communications as it exists today was born - and we didn’t waste any time! Quickly ranked as the only cloud solution in the Leaders Quadrant in Gartner’s Magic Quadrant for Customer Communications Management, we were just scratching the surface. With a renewed focus, we forged ahead, developing innovative product features and unmatched professional services offerings designed to help the world’s largest enterprises – in all kinds of industries – improve internal efficiency and increase ROI while delivering more meaningful communications to their customers. This is what is means to scale the conversation!

Enabling SMARTER Conversations Across the Entire Customer Lifecycle

In 2019 Smart Communications acquired Intelledox (now SmartIQ), which transforms traditional forms-based processes into intelligent, conversational user experiences. With the addition of this game-changing functionality, Smart Communications customers are now empowered to deliver the smartest, most interactive conversations possible, throughout the entire customer lifecycle—from acquisition to servicing, and every interaction in between. In 2021 Smart Communications acquired Assentis, a leading European software solutions provider specializing in customer communications management (CCM) with a focus on the financial services industry. Smart Communications can now more effectively serve enterprises in the financial services industry and throughout Continental Europe. And current Assentis customers to quickly take advantage of Smart Communications’ proven expertise in multi-tenant SaaS.

Evolving from Customer Communications Management to Customer Conversations Management

Today's consumers don't want yesterday's communications. Smart Communications is uniquely capable of helping enterprises evolve from delivering communications toward, instead, enabling interactive, two-way conversations that result in exceptional customer experiences. But don't just take our word for it! Today, IDC, Aragon, Novarica and Aspire all rank Smart Communications as a Leader!

  • SmartIQ

    - Digital Forms Transformation Software Can Make Your Business SMARTER


    Static fillable PDF and web forms are dinosaurs in today’s digital-first world. It’s time to transform traditional forms-based processes into intelligent, conversational user experiences. Attract customers – and keep them loyal – by delivering seamless, mobile-friendly, guided interactions while also streamlining internal systems, managing risk and reducing demand for support services. The result? More customers ready to transact and less friction – from account opening to onboarding to service.

    Forms
    United Kingdom
    Owner

  • SmartCOMM

    - Personalized customer communications across the entire lifecycle.


    SmartCOMMTM helps enterprises deliver personalized, interactive communications via customers' preferred channels—and does so at tremendous scale. Designed for the business user, SmartCOMM helps to simplify and standardize processes leading to improved internal efficiency and increasing ROI.

    Customer Collaboration
    United Kingdom
    Owner

  • SmartDX

    - SMARTER Documentation for Capital Markets


    Capital Markets participants can no longer afford inefficient document negotiation and manual processes. Documents must be created, shared and stored digitally to facilitate downstream data processing and reduce reconciliation. Currently, there continues to be a heavy reliance on market participants to manually reconcile data from documents throughout the trade lifecycle.

    Accounting and Finance
    United Kingdom
    Document Management
    Owner