MICROSOLUTIONS A/S

Dynamics 365 effectively supports collaboration across the organization and can grow with enterprise needs. Dynamics 365 consists of both ERP applications and Customer Engagement applications. Dynamics 365 is closely linked to Microsoft’s Power Platform. Learn more about the individual elements and functions by clicking the links in the figure.

Dynamics 365 Finance and Operations contains the following ERP applications from Microsoft: Dynamics 365 Finance Dynamics 365 Supply Chain Management Dynamics 365 Commerce (Retail) The solutions appear as one application in daily use but is sold as individual solutions in accordance with the present price model. Combined they present the deep and recognized functionality previously found in Dynamics AX.

Microsoft Dynamics 365 Customer Engagement consists of a series of applications, which supports the dialogue with your customers. In addition to Sales and Marketing, it also includes applications for Customer Service, Field Service and Project Management. The solutions are all driven by data that brings people, processes and automation technology together. They analyze historical data that creates, strengthens and maintains customer relationships.

Microsoft’s business intelligence (BI) solution, Power BI, is easy and safe to use. Data can quickly be collected, processed and presented, so that the BI supports business decisions. The BI can be shared with relevant parties e.g., in meetings, to empower the entire business with Power BI.

Power Apps are easy to design from scratch or from templates. Simple apps require no development experience. Advanced apps can be designed and made by developers. There are many supporting tools like AI (Artificial Intelligence), where the app can be trained to recognize e.g., photos. And the apps can be connected to many different platforms and data sources and be integrated with e.g., Dynamics 365 and other business systems.

It is easy to design automated processes and identify process optimizations, as Power Automate has a user-friendly design interface for persons without developer experience. Use templates, AI and much more to create the best business processes and process optimizations.

Virtual agents are easy to build for persons without development experience. They can be created from scratch or from templates with AI, websites, ERP data and much more. Analyze the virtual agent’s performance and make them better or dive into customer conversations and create new virtual agents. Give employees more time to focus on complex cases that are too advanced for the virtual agents and create better customer experiences with quick help from the virtual agents and customer service team.