Zendesk

Zendesk provides the complete customer service solution that’s easy to use and scales with your business

Software that hits the sweet spot

Customer service is about more than the customer. It’s about your business and your teams, too. Zendesk not only makes things easy on your customers, but sets your teams up for success, and keeps your business in sync. It’s everything you need, in one powerful package.

Make it easy for your customers

Offer conversational support in ways that are convenient for your customers, so it's simple for them to get the answers they need.

Meet your customers where they are

Provide support anywhere, so customers can always reach you. The conversation stays connected, no matter how they choose to interact (over messaging, live chat, social, email, or voice).

Empower customers to help themselves

Build an integrated help center and community forum. Customers can resolve issues at their own pace — while reducing resolution times for agents.

Offer intelligent support at scale

Use AI and bots to give customers instant answers, double your agents’ brainpower, and save your business time and money.

Set your teams up for success

Help your agents, admins and internal teams do their best work. Zendesk offers robust out-of-the-box tools that are quick to set up and easy to use.

Manage and respond from one unified place

Make it easier to track, prioritize, and respond to customers with one unified agent workspace. And with complete customer context— including 1,000+ pre-built integrations—agents can provide better, more personalized support.

Boost agent efficiency

Save agents time with collaboration tools that efficiently connect with internal and external partners. Help them respond faster with prepared answers and the right details for each issue.

Work smarter with routing and intelligence

Leverage built-in routing and intelligence to collect critical details and reduce data entry. Plus, escalate issues to the agent best suited to help.

Deliver self-service content at scale

Empower your content managers with integrated knowledge management. Share the workload by getting agents to contribute expertise directly from their workspace.

Keep your business in sync

Customize to your heart’s content with an open and flexible platform that you can scale, extend, and optimize as your business changes.

Integrate with your systems

Integrate all relevant customer data using our powerful integration options, including code and no-code functionality.

Manage a unified view of your customer

Create one unified view of your customer. Use it to personalize experiences across the entire customer journey.

Make sense of it all with actionable insights

Analyze, monitor and act based on what your customers need. It all works across sales, service, and third party systems with easy to use analytics and reporting.

We can lend a hand

We have the expertise to work as an extension of your team, ensuring our solutions have a strategic impact on your business.

Calculate your ROI with Zendesk

Determining ROI can be tricky. Luckily, we’ve got a tool for that. Check out Zendesk’s ROI calculator to see the benefits of an omnichannel approach to customer support.

Our modern sales CRM frees you to maximize productivity, maintain pipeline visibility, and grow revenue.

Follow the leads

Sales teams need to be savvier than ever. With Zendesk Sell, build data-driven teams to unlock team productivity, keep up with customer expectations, and get full pipeline visibility.

REVENUE GROWTH

Boost team productivity

Close more deals with less busy work. Our CRM for sales teams offers everything you need in one simple platform—including contact and deal management, activity tracking, and lead generation. Plus, you can set up triggers and automate tasks to keep reps on target.

FULL CUSTOMER VIEW

Deliver better customer experiences

See the full context of where your prospects and customers are in their buying journey. With Sell, you can view key customer information across sales and service, all in one platform. Empower reps to deliver personalized conversational experiences from anywhere.

REPORTING AND ANALYTICS

Get full pipeline visibility

Save yourself from end-of-quarter surprises by accurately forecasting and managing your pipeline in real time. Zendesk gives you full visibility so you can plan, track, and analyze your sales process without heavy lifting.

Sunshine™ is the foundation beneath Zendesk—built to help you create the best customer experiences.

Up and running in weeks

Configure Sunshine to meet your business needs quickly using apps, tools, and pre-built capabilities that fit your systems.

Designed for agility

Whether you want to bring your own code or configure in a few clicks, Sunshine lets your teams modify Zendesk to meet your unique business needs.

Open and flexible

Sunshine uses open standards and common languages, so it’s easy to create the support platform that’s exactly right for you.

APPS AND SDKS

Build innovative customer experiences

Impress your customers and make it easier for them to reach out to you. Sunshine gives your developers everything they need to build custom experiences on your mobile, web, or social apps.

CUSTOMIZE, EXTEND, AND AUTOMATE

Powerful customization to keep agents in sync

With Sunshine, adapt Zendesk capabilities to maximize agent productivity. Customize the agent workspace to keep your team organized, save time with no-code tools to automate processes, and create streamlined workflows for greater efficiency.