SurveySparrow Inc.

Perform in-depth data analysis and research with the best Enterprise Survey Software.

Custom Domain

Host surveys from your company’s domain and white-label it. Make surveys truly your own and promote your brand across.

Custom CSS

CSS-style your surveys to perfection. Design with themes and slip CSS codes to customize surveys just the way you want.

Custom Email

Share your emails from your company’s domain address. Customize the subject, body, and every bit of your email.

Scheduled Reports

Receive survey reports in your inbox at a configured time. Once you schedule & automate reports, you get a complete picture of survey performance & responses, without even logging in.

Cross Tabulation

Compare responses of a survey based on any specific criteria and gain hidden insights. Cross-tabulate responses to understand how different entities of your survey are related.

SPSS Data Export

Export your survey results in the SPSS(Statistical Package for the Social Sciences) format, to perform in-depth statistical analysis.

Data security

Securely collect data with custom SSL. With GDPR compliance, data security is of utmost importance to us. All your data is encrypted and safely stored.

Sub accounts

Manage multiple accounts under a single parent account. For instance, you can have separate sub-accounts for the different teams in your organization. The parent account can access all sub-accounts.

Multiple Users

Set up & scale with multiple users for an account. Survey visibility & accessibility can be managed using folders & teams. Even if the account-handler is no longer present with you, all the info and data remain intact.

Centralized billing

Manage the billing for different teams or multiple sub-accounts with centralized billing. Have as many subaccounts and users within it as you want. And, everything falls under a single billing making payments & life easier.

Dedicated Customer Success Manager

Support, literally a call away, 24*7*365. For any queries, support, or issues you can reach out to the customer success manager, dedicated to you.

Transactional surveys

Station and trigger feedback surveys at every opportune customer touchpoint using our API. You can share relevant data to a third-party tool using webhooks.

Single sign-on(SSO)

With your organization's credentials login to your account using SSO or single sign-on.

Grow your business with a continuous feedback loop. NPS is one of the finest customer loyalty barometers used by companies, around the world. Station feedback silos at all touchpoints, track & improve your Net Promoter Score, and enrich customer loyalty.

SurveySparrow’s NPS Survey Platform is built to help you decode customer sentiments, uncover loyalty insights, and drive growth.

Collect customer feedback. Cover all crucial touchpoints.

Track NPS. Study feedback. Uncover loyalty-driving factors.

Learn from your customers. Take action. Measure progress.

Gather reviews from promoters. Acquire new customers. Progress.

Create dynamic lists and segment your respondents easily based on any criteria. Get an in-depth analysis of your customer persona and manage follow-ups easily.

Add follow-up questions to know the ‘Why’ behind everything. It’s best to have an open-ended text question to get in-depth insights. Share custom follow-up emails to your promoters, passives, & detractors, and close the loop.

Automate net promoter score surveys based on your preference. Choose the time, frequency, and add the list of contacts. Configure & set in the recurring mode. Track NPS over time and benchmark with industry standards.

Embed an NPS survey in your app, share Net Promoter Score survey emails, or send SMS surveys to your customers. Make it convenient for your customers and for you too!

Monitor Net Promoter Score with time. View responses each from promoters, passives, and detractors. Filter responses and gather insights.

Decode customer sentiments easily with sentiment analysis. Pick out their insights and get a word cloud to have a clear & concise understanding of the loyalty factor.

1. Create your SurveySparrow Account
2. Create an Offline Survey
3. Install the Offline App
4. Move to ‘Kiosk’ mode

Move over, Internet

You needn’t wait for the Internet now. Offline survey tools help pocket feedback anywhere, anytime.

Auto-sync Data

Keep collecting data. When you reach back and connect to a Wi-Fi, all the data will be synced to your database.

One-for-all Tool

Running a medical camp remotely? Or collecting guest feedback from your hotel? Be it any, offline survey tool is your best bet.

Increase productivity & drive growth with 360 Reports

Analyze the 360 employee review reports and gain rich insights. Track the Assessment Status with filters like self-assessed, partially evaluated, evaluation complete, report pending, report ready. In the Feedback section, get question-wise responses for each employee and the overall results. Gain rich insights with our 360 feedback software.

Customize your Employee 360 reports & emails

Add your company logo, style, and brand your employee review reports and 360 evaluation emails. Reflect your brand’s identity across- SurveySparrow doesn’t appear anywhere. Customize the Reports & emails just the way you want. Add new sections, manage the sections by sliding the score between the various reviews received, and send it to your employees using 360 feedback software.

Empower employees to grow as you do

Catalyze the personal growth and development of employees with 360 evaluations. Increase the productivity of your workforce by helping them become self-aware. The 360 employee review reports, thus, contain Strengths, Weaknesses, Blind Spots, and Hidden Strengths and are anonymous. Managers can guide on how they can grow in the Personal Development Plan with personalized comments & notes.

Conduct appraisals backed with performance reviews

Make appraisal programs just and fruitful by backing it up with 360 performance review data. Employ omnidirectional feedback to evaluate your employees. Understand the strength & weaknesses of employees, and equip your team to function better. Build a better work culture and a bunch of happy, passionate employees using the best 360 assessment tool.

Track assessment in employee portal

Readily use the employee portal, dedicated for each employee, to track all activities pertaining to your performance management in the 360 feedback software. The admin and managers can check the status of the evaluation and the open & closed tasks in the current plate of the employee. Make performance management with the best review software.

Create a custom 360 degree feedback survey

Get started in no time with our out-of-the-box 360 feedback survey. The survey is divided into sections that cover key skills such as leadership, communication, ability to work in a team, staying organized, creativity, interpersonal skills, and alignment with the company. You can tweak the survey or use it as is; leadership assessment survey or employee 360 evaluation.

Invite employee for 360 evaluation easily

Import employee data at one go using CSV or by integrating via Active Directory or LDAP. Add contact information of employees, their email addresses, and the type of evaluation they would perform. The review can be peer, Manager, reportee, or self. Share the invites at one go via email. You can set approvers for the review process who’ll accept/reject reviewers and reports.

Turn customers into online promoters by automatically sending loyal customers review invitations, ensuring your top feedback always gets a spotlight.

Get new customer feedback, respond, manage customer interactions and promote it globally, all from one dashboard.

Ensure effective resolution by ticketing out negative reviews. Eliminate unresponsive communication through tailored workflows and alerts.

Design a custom workflow for all the reviews collected. Based on the responses, assign & automate real-time actions with Case Management. Streamline tasks the better way.

Slice and dice the reviews based on reviewer sentiments. In case of negative reviews, adopt corrective measures before it's too late.

Find your customers where they are and nudge them to leave a review. Send out emails, SMS campaigns, embedded pop-ups, and QR code requests.

Keep a constant tab on your brand reputation by analyzing sentiments & patterns. Gain in-depth insights that drive better growth

Manage reviews from multiple businesses across different locations- all in one place. Stay on top of reviews and miss nothing.

Build trust, create a raving fandom, and convince first-time visitors to become customers by embedding customer reviews on your site.

Get the best research validation with responses from a pre-screened and profiled audience with our Online Panel!

Quality Panel

Custom-profiled audience from diverse demographics to suit the nature of your survey

Across 149+ Countries

Listen to the voice of people from all over the world

Swift and Efficient

Get in-hand invaluable feedback with the right questions to right audience

Refined Data

Gain inestimable insights. Locate your strengths and identify blind-spots.

Make Better Decisions

With refined data from the right audience, make crucial decisions effortlessly!

Support

Round the clock and across the year. Anytime you need us, we’re there for you!